Terms of Use online courses & website

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://www.completelymutz.com website and online course material (the “Service”) operated by Completely Mutz Dog Training (“us”, “we”, or “our”).  Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.  By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. 


When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.  You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. 

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Completely Mutz Dog Training and its licensors.

Links to other websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Completely Mutz Dog Training. Completely Mutz Dog Training has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Completely Mutz Dog Training shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.  We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit. 


We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.  Upon termination, your right to use the Service will immediately cease.  If you wish to terminate your account, you may simply discontinue using the Service.  All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. 


Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.  Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.   These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service. 


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.  By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service. 

Contact Us

If you have any questions about these Terms, please contact us.
Email completelymutz@outlook.com
Phone +44 7973 600 954 

Training Policy, Terms & Conditions for One to One Training Programs

Completely Mutz Training Policy & Training Program Terms & Conditions [updated 24th August 2022]

At Completely Mutz Dog Training our training is based on the kindest, most effective, non-punitive methods    We carefully design and structure our training programs to be the best they can be for dog and owner 

We hope you enjoy training as much as we do instructing!  These policies are written in the interest of safety, responsibility and care for owners and dogs  

  1. Harsh handling is not permitted.  We have a complete ban on choke chains and other coercive of punitive techniques, in accordance with the APDT Code of Practice
  2. Owners are expected to clean up after their dogs when in public places. All dogs must be kept under control and on a lead in public areas, (off lead only where specifically instructed by your Instructor). We are there to help but you are responsible for the conduct of your dog at all times
  3. Refunds cannot be given after your training program has started, except in exceptional circumstances when consideration may be made. Transfers to other parties are not permitted 
  4. Completely Mutz cannot accept responsibility for loss, injury or damage to person or property
  5. Children or other family members are welcome to join the training sessions, however, for the sake of safety and consistency in training, young people under the age of 16 MUST be with an adult at all times. Children who make a lot of noise or dash about can teach dogs to chase children!  Parents might wish to sit down with their children before the training session to explain how important it is for them to listen and to be involved
  6. Please let us know if your dog is not in a fit state to train due to disease, injury or any other reason.  All dogs should be wormed and fully protected by vaccination as advised by their Vet

Training Programs and Fees

Please note, all training sessions with Completely Mutz Dog Training will last one hour

Program fees need to be paid in advance.  Full payment is required 24 hours prior to the first training session 


We hope that you won’t need to cancel but if you are unable to keep the scheduled appointment, notice via email at completelymutz@outlook.com, phone call, text message or WhatsApp message is required 48 hours prior to the appointment and the session will be rescheduled.  

If less than 48 hours notice is given it may not be possible to reschedule the session and it will be ‘lost’, this will be subject to the discretion of Completely Mutz Dog Training  

Whilst we strive to avoid changes and/or cancellations, Completely Mutz Dog Training reserves the right to cancel or change an appointment at any time by notice with immediate effect, without cause. Your booked sessions will be rescheduled at the next available opportunity 

Training Program Completion

Once a training program has started it must be completed within the following period:  

Gold Program – 2 months
Diamond Program – 3 months
Platinum Program – 4 months  

It will up to the discretion of Completely Mutz Dog Training if further sessions can take place after this period. No refunds will be given.  

Contact Us

If you have any questions about these Terms, please contact us.
Email completelymutz@outlook.com
Phone +44 7973 600 954 

Terms and Conditions

By accessing this website hosted in Zenler.com, you are agreeing to be bound by these web site Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.


Permission is granted to use the materials on Completely Mutz Dog Training web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • a) modify or copy the materials.
  • b) use the materials for any commercial purpose, or for any public display (commercial or non-commercial).
  • c) attempt to decompile or reverse engineer any software contained on Completely Mutz Dog Training web site.
  • d) remove any copyright or other proprietary notations from the materials.
  • e) transfer the materials to another person or 'mirror' the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Completely Mutz Dog Training at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any copied/downloaded materials in your possession whether in electronic or printed format.


The materials on Completely Mutz Dog Training web site are provided 'as is'. Completely Mutz Dog Training makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Completely Mutz Dog Training does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.


In no event shall Completely Mutz Dog Training or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Completely Mutz Dog Training Internet site, even if Completely Mutz Dog Training or a Completely Mutz Dog Training authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata

The materials appearing on Completely Mutz Dog Training web site could include technical, typographical, or photographic errors. Completely Mutz Dog Training does not warrant that any of the materials on its web site are accurate, complete, or current. Completely Mutz Dog Training may make changes to the materials contained on its web site at any time without notice. Completely Mutz Dog Training does not, however, make any commitment to update the materials.


Completely Mutz Dog Training has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Completely Mutz Dog Training of the site. Use of any such linked web site is at the user's own risk.

Site Terms of Use Modifications

Completely Mutz Dog Training may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Governing Law

Any claim relating to Completely Mutz Dog Training web site shall be governed by laws of the United Kingdom without regard to its conflict of law provisions.

Privacy Policy

Read more on Privacy Policy here.

Cookie Policy

Read more on Cookie Policy here.

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