Completely Mutz Dog Training Policy & Terms and Conditions

At Completely Mutz our training is based on the kindest, most effective, non-punitive methods.  We carefully design and structure our training programs to be the best they can be for dog and owner.  We hope you enjoy training as much as we do instructing!

These policies are written in the interest of safety, responsibility and care for owners and dogs

  1. Harsh handling is not permitted.  We have a complete ban on choke chains and other coercive of punitive techniques, in accordance with the APDT Code of Practice

  2. Owners are expected to clean up after their dogs when in public places.  All dogs must be kept under control and on a lead in public areas, (off lead only where specifically instructed by your Instructor). We are there to help but you are responsible for the conduct of your dog at all times

  3. Refunds cannot be given after your training program has started, except in exceptional circumstances – as decided by Completely Mutz Dog Training.  Transfers to other parties or to other programs are not permitted.  Completely Mutz cannot accept responsibility for loss, injury or damage to person or property

  4. Children are very welcome to join the training sessions – indeed they are often the best handlers!  However, for the sake of safety and consistency in training, young people under the age of 16 MUST be with an adult at all times.  Children who make a lot of noise or dash about can teach dogs to chase children!  Parents might wish to sit down with their children before their training session to explain how important it is for them to listen and to be involved

  5. Please let us know if your dog is not in a fit state to train due to disease, injury or any other reason.  All dogs should be wormed and fully protected by vaccination as advised by their Vet

Cancellations:

We hope that you won’t need to cancel but if you are unable to keep the scheduled appointment, notice via email (completelymutz@outlook.com) is required 48 hours prior to the appointment.  50% cost will be charged for cancellation if less than 48 hours notice is given, if less than 24 hours notice the full cost will be charged

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